Global Enterprise Service Centre

Consistent service worldwide

Our Global Enterprise Service Centre is a 24/7 help desk-to-help desk resource manned by knowledgeable, multi-lingual staff who will provide your help desks and senior executives with professional support and issue resolution when and where they need it.

It also provides a central ordering service allowing you to order mobile equipment and accessories for delivery just about anywhere in the world.

The Global Enterprise Service Centre supports new customer solutions as they are launched, so you can be confident of the highest level of support for all your Vodafone services, both now and in the future.

Key benefits of the Global Enterprise Service Centre include:

• Simplified administration
• 24/7 availability
• Multi-lingual capability
• Global logistics, ordering and provisioning support
• Service guaranteed by Service Level Agreements
• Inter-country escalation management for issue resolution, including Global Network Incident Management