Process Tracker

• Stops up to 65% of in-bound calls from customers chasing the progress of their applications, and out-bound calls chasing additional information.
• Allows you to significantly reduce postal communications.
• Improves customer service levels, increases process efficiencies and productivity whilst reducing operational costs.
• Full ROI within 12 months.

Vodafone Process Tracker allows you to use a combination of text messaging, email and automatically updated, personal web pages, to advise your customers and any third parties of the key stages of complex applications such as mortgages, loans, insurance, claims and legal applications.

Specifically developed to make the customer journey through applications as easy and efficient as possible, Vodafone Process Tracker includes an easy-to-use suite of tools that allows your staff to focus on application processing with minimum customer interruption.

Vodafone Process Tracker avoids having to spend unnecessary time on the telephone dealing with non-urgent chaser calls - in or out-bound.

It also provides business critical, real-time management information that will help you fully understand the current state of the pipeline, identify the levels of new application business, monitor customer communications and spot processing traffic jams before they become a customer service issue.