Vodafone Mobile Recording

Authorised users log in to a secure web based browser. There are a number of search options that can be implemented to locate a particular recording, including grouping by activity and searching by date, time, third-party and user number. Records can also be tagged and comments added in order to aid search and investigation.

• No additional hardware or telephony infrastructure is required
• Outbound and inbound voicemail is captured
• No user training is required
• Requires no change to user mobile numbers or SIMs
• The proposition is network agnostic
• Data centre facilities are accredited
• Hosting is provided in multiple tier 1 data-centres
• Hosted service has a migratory path to hybrid/premise based solution
• 6 month data storage facilities extendable

In an independent report released to coincide with the announcement of the new regulations, the financial services consultants Biss Research said many financial services firms were not "sufficiently engaging" in mobile phone recording and risked missing the regulatory deadlines set by regulators.

The report also highlighted a misconception over costs saying that many firms’ estimates of the costs of implementing a recording system were “millions over the mark”.

The Mobile Recording solution from Vodafone is a cloud based hosted service that is cost effective and fast to implement. Pricing is based on a per user licence and service delivery is normally within 5 days.

No additional hardware or telephony infrastructure is required by the customer.

• Device management tools are available to secure the application
• Each SIM will only work with the recording-enabled handset
• Data centre facilities are accredited
• Hosting is provided in multiple tier 1 data-centres
• 6 month data storage facilities extendable

Vodafone Mobile Recording is a cloud-based hosted solution, access to it is via a secure web based browser. There are no hardware requirements and the solution requires no change to user mobile numbers or SIMs.